Criselle Julian
Project Manager, PropulseVA
Criselle Julian is Project Manager at PropulseVA. Criselle manages client onboarding, project execution timelines, and virtual assistant performance support. Leveraging deep expertise in AI tools and agile project management, she ensures seamless daily operations between clients and their dedicated PropulseVA virtual assistants.
- Project Manager at PropulseVA
- Specialist in Client Onboarding & Project Execution
- Expert in Agile Workflow Tracking & AI Productivity
A virtual assistant for contractors handles the back-office and operations layer of a contracting business — lead intake, scheduling, follow-ups, estimate tracking, proposal follow-up, vendor coordination, documents, invoicing admin, CRM, customer communication, and job status updates — so the owner and field team can stay focused on site work, inspections, and high-value estimating. They typically cost $4–$14/hour depending on skill, and the right hire separates FIELD WORK from BACK-OFFICE WORK before assigning tasks.
Quick Decision Summary
Contractors lose time not because the trade is hard but because the office layer — calls, documents, reminders, follow-up — competes with field work. A VA owns that back-office layer so the owner can stay on site.
Delegate (back office):Lead intake, scheduling, follow-ups, estimate/proposal tracking, vendor coordination, documents, invoicing admin, CRM, reporting.
Keep with owner (field):Technical expertise, site work, inspections, client strategy, quality control, high-value estimating.
What Is a Contractor Virtual Assistant?
A contractor virtual assistant is a remote worker who owns the repeatable back-office work that surrounds a contracting business — applicable across general contractors, roofing, construction, electrical, landscaping, restoration, remodeling, pest control, and similar trades. The role spans lead intake, scheduling, follow-ups, estimate and proposal tracking, vendor coordination, document management, invoicing admin, CRM, customer communication, and job status updates.
A contractor VA is not a tradesperson. Technical field work, inspections, licensed trade activity, and complex estimating stay with the owner or qualified staff. This is the same FIELD vs BACK-OFFICE split we describe generally in our home service VA pillar and small business VA guide.
The Field Work vs Back-Office Work Framework
| Field / Owner (keep) | Back Office (delegate) |
|---|
| Technical expertise & site work | Phones & lead intake |
| Inspections | Documents & reminders |
| Client strategy & quality control | CRM & scheduling |
| High-value estimating | Follow-up & invoicing admin |
| Licensed trade & safety | Reporting |
Before posting a job, list your weekly tasks and sort them into these two columns. The back-office column is your VA's job description. Our how to hire a virtual assistant guide walks through this audit.
What a Contractor VA Actually Does
- Lead intake: capture inbound inquiries, qualify basics, route appropriately.
- Scheduling & follow-ups: booking, confirmations, reminders.
- Estimate & proposal tracking: follow up on pending proposals so they do not stall.
- Vendor coordination: scheduling with suppliers and subcontractors.
- Documents & invoicing admin: document management, invoice preparation, payment reminders.
- CRM & customer communication: contact updates, job status updates.
For a broader task inventory, see our guide to what a VA can do.
Software Familiarity to Verify
Depending on your stack, a contractor VA may need familiarity with ServiceTitan, Jobber, Housecall Pro, GoHighLevel, or QuickBooks. Verify the specific platform your business runs on. If your lead process runs on GoHighLevel, a GoHighLevel expert VA may be the specialist fit.
Cost and Hiring Model
A Filipino contractor VA typically runs $4–$14/hour depending on skill. Direct hiring is cheaper per hour but means you own screening, onboarding, and management; a managed provider reduces that at higher cost. See our VA cost guide and managed vs direct hire comparison. For direct hiring, our OnlineJobs.ph employer guide explains the process.
Screening and Onboarding
Ask candidates to walk through a job: an inbound inquiry arrives — how do they capture it, schedule it, follow up the estimate, coordinate vendors, and update the CRM? See our VA interview guide and onboarding checklist. Onboard with least-privilege access.
Frequently Asked Questions
What can a contractor VA do?
Lead intake, scheduling, follow-ups, estimate/proposal tracking, vendor coordination, documents, invoicing admin, CRM, customer communication, and reporting — the back-office layer.
Can a VA handle invoicing?
Invoice admin and payment reminders, yes. Financial approvals and disputes stay with the owner. Clarify the boundary.
How much does a contractor VA cost?
Roughly $4–$14/hour for a Filipino VA depending on skill. Total cost includes recruiting, management, tools, and replacement.
Get Off the Phone and Back on Site
If lead intake, scheduling, estimate follow-up, and back-office admin are pulling you away from field work, explore PropulseVA's virtual assistant services.
